At EMC, our success is directly tied to the commitment we make to place our customers first. This is illustrated so well by everyone who has a role in delivering the Total Customer Experience (TCE). Our leadership in TCE separates us from the competition and gives us momentum as we define ourselves as a third platform player and a great place to work.
I meet regularly with customers at our Executive Briefing Center, but for different reasons than most leaders. In addition to technology, our customers want to talk talent. They want to hear how we are attracting, developing and retaining the best people. As our industry has changed, our talent strategy has kept pace. Qualities we seek in today’s candidates are quite different than what we looked for in the past. Today we look for skills that can help us realize our innovative path to the third platform and strengthen the overall EMC Federation. We also look for people who will build our bench of versatile, agile leaders who will be able to take on multiple roles during their EMC careers.
All customers say that they want to have the best talent, and they know that keeping the best people is as important as hiring them. I talk with our customers about the direct correlation between retaining talent and offering development and career opportunities. At EMC we want to give everyone the opportunity to further their careers, regardless of level or role. The coursework and development roadmaps we offer through EMC University and Educational Services are some of the best anywhere, and they are made better by the contributions of our own internal experts.
My overall message to customers is that the market for technology talent is more competitive than ever – if talent is not at the top of your company’s business imperatives, then you will be left behind. I encourage them to think about David Goulden’s view of EMC – that we are a people company in the technology business. With that perspective, we are able to deliver a Total Customer Experience unlike any other.
My thanks to our global customers and all of our EMC colleagues who define TCE!
Learn more about EMC’s Total Customer Experience Program and how we are celebrating our commitment to customers and recognizing our passionate employees on October 7th—Total Customer Experience Day.